delivery & returns

UK Delivery

We offer free UK delivery on orders over £20, including VAT. Delivery charges for other orders are displayed at checkout before you complete your purchase.

We aim to dispatch orders within three working days, excluding weekends and UK bank holidays. Dispatch time is separate from the time the delivery service takes to bring your order to you.

Delivery estimates are provided in good faith and may be affected by bank holidays or carrier delays. Unless we agree otherwise, we will deliver your order within 30 days of accepting it.

If your order has not arrived within the expected delivery period, please contact orders@fulcrumhealth.com so we can investigate.

 

Subscription Deliveries

All UK subscription orders include free delivery.

Your chosen quantity of 3 or 6 boxes or units is sent together in one shipment, every 3 or 6 months according to your selected subscription. It is not divided into monthly deliveries.

Please keep your delivery address up to date and contact us before your next renewal if you need assistance changing it.

For information about recurring payments and cancelling future deliveries, please see our Terms and Conditions.

 

International Delivery

International delivery is available by prior arrangement only. Please contact orders@fulcrumhealth.com for a quotation before ordering.

Unless we agree otherwise, you are responsible for any applicable import duties, taxes, customs charges or handling fees. Product availability and delivery arrangements may vary by destination.

 

Availability and Delays

All products are subject to availability. If an item you have ordered is unavailable, we will contact you with the expected delay and available options. You can choose to wait or cancel the affected item for a refund.

We may dispatch your order in separate parcels without charging additional delivery fees.

If we cannot deliver within the agreed period, please contact us. Your statutory rights relating to late delivery remain unaffected.

 

Delivery Details

Please check that your delivery address and contact details are complete and accurate before submitting your order.

If you notice an error, contact orders@fulcrumhealth.com promptly. We cannot guarantee that delivery details can be changed once an order has been dispatched.

Products remain our responsibility until received by you or someone you nominate, unless you independently arrange a carrier that we have not offered.

 

Damaged, Missing or Incorrect Items

Please check your order when it arrives and contact orders@fulcrumhealth.com if anything is damaged, missing or incorrect.

Include your order number and a description of the issue. Photographs of the product and packaging may help us investigate.

Please keep the affected items and packaging until we have advised you on the next steps. We will arrange an appropriate resolution and cover reasonable return costs where applicable.

Please report problems promptly. This does not impose a reporting deadline that removes your statutory rights.

 

Changing Your Mind

For most online purchases, you can cancel without giving a reason within 14 days after the day you receive your order.

If items from one order arrive separately, this period starts after you receive the last item. For subscriptions covering regular deliveries, the initial statutory cancellation period starts after receipt of the first delivery. Your separate right to cancel future subscription renewals is explained in our Terms and Conditions.

To cancel, email orders@fulcrumhealth.com with a clear statement of your decision. Please include your name and order number where possible.

You must return the goods within 14 days of notifying us. Please contact us for return instructions. Prior approval is not a condition of exercising your statutory cancellation rights.

 

Condition of Returned Products

Please handle products carefully and return them with their original packaging where possible.

The change-of-mind cancellation right does not apply to sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. Where applicable, exceptions also include products that deteriorate or expire rapidly and products made to your specifications or clearly personalised.

These exceptions do not affect your rights if a product is faulty, damaged, incorrect or not as described.

We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to examine the product.

 

Return Postage

You are responsible for return postage when returning an eligible product because you have changed your mind.

If the product is faulty, damaged, incorrect or not as described, we will arrange or cover reasonable return postage costs. Please contact us for instructions.

We recommend keeping proof of postage until your return has been resolved.

 

Refunds

When you validly cancel an entire order, we will refund the price paid and any charge for our least expensive standard delivery option. Additional charges for premium delivery are not refundable as part of a change-of-mind cancellation.

Refunds will be issued without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever occurs first.

We will refund your original payment method unless you expressly agree otherwise. We do not charge a refund fee or a handling or restocking fee for statutory cancellations.

 

Faulty Products and Your Rights

You are entitled to products that are of satisfactory quality, fit for their intended purpose and as described.

If you believe a product is faulty, contact orders@fulcrumhealth.com. We will provide the remedy required by law, which may include a refund, replacement or repair.

Nothing in this policy limits your statutory consumer rights.

 

Contact Us

For delivery questions, returns or help with an order, email orders@fulcrumhealth.com. Please include your order number where possible.