terms & conditions

About Us

This website is owned and operated by Fulcrum Health Limited (“we”, “us” or “our”).

Registered office: 6 Nene Road, Bicton Industrial Park, Kimbolton, Cambridgeshire, PE28 0LF, United Kingdom.

Registered company number: 03246901, England and Wales.
VAT number: GB 684 1543 23.
Email: orders@fulcrumhealth.com.

 

These Terms and Conditions apply to your use of this website and purchases made through it. Please read them alongside our Privacy Policy and Delivery and Returns Policy.

 

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to us.

You may view, download and print content for personal, non-commercial use. You must not reproduce, modify or distribute website content for other purposes without our permission, except where permitted by law.

 

Accuracy of Content

We take reasonable care to ensure that prices, product descriptions and other information on this website are accurate and up to date.

Product packaging, formulations and instructions may change. Minor variations in appearance may occur, but these do not affect your right to receive products that match their description.

If we identify a material error affecting your order, we will contact you to resolve it before proceeding.

 

Product Information

Information on this website is provided for general product and educational purposes. It does not replace advice from a doctor, pharmacist or other appropriately qualified healthcare professional.

Always read the label, instructions and warnings supplied with your product before use. If you have questions about ingredients, suitability or differences between the website and packaging, please contact us before use.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended dose stated on the packaging.

If you are pregnant, breastfeeding, taking medication or have a medical condition, seek professional advice where appropriate before using a product.

 

Images and Visual Content

Product and lifestyle images are provided for illustration. Some backgrounds and lifestyle images may be created or enhanced using artificial intelligence or digital editing tools.

We take reasonable care to ensure that images do not materially misrepresent products. Colours and appearance may vary depending on photography, lighting and screen settings.

Please refer to the product description and packaging for product specifications.

 

Making a Purchase

Browse our store, add your chosen products to your basket and proceed to checkout. Please check your order, contact information and delivery details before completing payment.

Available payment methods are displayed at checkout.

We will email you to acknowledge your order and send confirmation when it is dispatched. Our acceptance of your order takes place upon dispatch.

If an item is unavailable, payment cannot be authorised or an obvious pricing error occurs, we will contact you and refund any payment taken for items we cannot supply.

If you notice an error after ordering, please contact orders@fulcrumhealth.com promptly. We cannot guarantee changes once an order has entered processing or been dispatched. Your statutory cancellation rights remain unaffected.

 

Prices and Payment

Prices are displayed in pounds sterling and include applicable UK VAT. Any delivery charges are shown before you complete your purchase.

Prices and promotions may change, but changes will not affect orders already accepted. Changes affecting existing subscriptions are addressed below.

If we identify an obvious pricing error before accepting your order, we will give you the option to proceed at the correct price or cancel for a full refund.

Your bank or payment provider may apply currency conversion fees or other charges when you pay using an account in another currency.

Promotions and discount codes are subject to the conditions displayed with each offer. Unless stated otherwise, discount codes cannot be combined and must be entered at checkout.

 

Delivery

Free UK delivery is available on orders over £20, including VAT. Delivery charges for other orders are displayed at checkout.

All UK subscription orders include free delivery. Subscriptions are currently available for UK delivery only.

We aim to dispatch orders within three working days, excluding weekends and UK bank holidays. This is a dispatch estimate, separate from the carrier’s delivery time.

Unless a different delivery period has been agreed, we will deliver within 30 days of accepting your order. If your order is delayed, please contact us so we can investigate. Your statutory rights relating to late delivery remain unaffected.

We may send your order in separate shipments without charging additional delivery fees.

If an item is unavailable, we will inform you and explain the available options, including waiting for stock or cancelling the affected item for a refund.

Please provide a complete and accurate delivery address. Products remain our responsibility until received by you or someone you nominate, unless you independently arrange a carrier that we have not offered.

 

International delivery is available by prior arrangement only. Contact us for a quotation. Unless otherwise agreed, any applicable import duties, taxes or customs charges are your responsibility.

 

Subscribe & Save

Selected products are available through recurring subscriptions.

You can choose 3 or 6 boxes or units, delivered every 3 or 6 months. Prices and discounts vary by product and subscription option. Your selected quantity, price and delivery frequency are displayed before purchase.

Each subscription pack is delivered together in one shipment. It is not divided into monthly deliveries. All UK subscription orders include free delivery.

By starting a subscription, you authorise recurring payments using your selected payment method at the agreed frequency. Your subscription continues until cancelled.

You may cancel your subscription without a cancellation fee through your account, where this option is available, or by emailing orders@fulcrumhealth.com.

To prevent the next renewal payment, cancel before it is due. We will confirm your cancellation by email.

If a renewal payment has already been taken, please contact us promptly. Cancelling future renewals does not automatically cancel an order already being processed, but your statutory cancellation and refund rights remain unaffected.

Please keep your delivery address and payment details up to date. Contact us before your next renewal if you need help changing your subscription.

If payment cannot be collected or a product becomes unavailable, we may suspend or cancel the subscription and will notify you. Payments taken for products we cannot supply will be refunded.

We will notify you in advance of any proposed changes to your subscription price or other material terms, explaining when they would apply and how to cancel before they take effect. Changes will not apply retrospectively to orders already paid for.

 

Cancellation Rights

For most online purchases, you may cancel without giving a reason up to 14 days after the day you receive your goods.

If items from a single order arrive separately, the cancellation period runs from receipt of the last item. For subscriptions covering regular deliveries, the initial statutory cancellation period runs from receipt of the first delivery. You can also stop future subscription renewals as explained above.

To cancel, email orders@fulcrumhealth.com or write to our registered office with a clear statement of your decision. Include your name and order number where possible.

You must return the goods within 14 days of telling us that you wish to cancel. Please contact us for return instructions. Prior approval is not a condition of exercising your statutory cancellation rights.

Unless the products are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning them.

The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery. Other exceptions may apply to goods that deteriorate or expire rapidly or products made to your specifications or clearly personalised.

These exceptions do not affect your rights where products are faulty, damaged, incorrect or not as described.

 

Returns and Refunds

When you validly cancel an entire order, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for premium delivery will not be refunded.

We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to examine the goods. We do not charge a handling or restocking fee for statutory cancellations.

Refunds will be made without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless you expressly agree otherwise, without a refund fee.

Please see our Delivery and Returns Policy for further information.

 

Faulty, Damaged or Incorrect Products

You are entitled to products that are of satisfactory quality, fit for their intended purpose and as described.

If your order arrives damaged, incomplete or incorrect, or you believe a product is faulty, please contact orders@fulcrumhealth.com with your order number and details of the issue.

We may request photographs to help investigate. Please report problems promptly, but delays in reporting do not automatically remove your statutory rights.

We will provide the remedy required by law, which may include a refund, replacement or repair. Where applicable, we will cover reasonable return postage costs.

 

Privacy and Personal Information

We collect and use personal information in accordance with our Privacy Policy.

This includes information needed to process orders, manage subscriptions, respond to enquiries, provide customer support and maintain appropriate records.

Please read our Privacy Policy for details of how we use and protect personal information and your data protection rights.

 

Website Availability and Security

We take reasonable steps to maintain the website and protect its security. However, we cannot guarantee uninterrupted access or that the website will always be free from errors.

You must not misuse the website, introduce harmful software or attempt unauthorised access.

Please ensure that your device has appropriate security protection.

 

Links to Other Websites

Links to other websites are provided for information and convenience. We do not control their content, availability or privacy practices. A link does not necessarily indicate our endorsement.

 

Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to exercise reasonable care and skill.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Nothing in these terms affects your statutory rights as a consumer.

 

Contact and Complaints

If you have a question or complaint about your order, our website or these terms, please email orders@fulcrumhealth.com or write to our registered office.

Please provide your order number, where applicable, and details of the issue so we can investigate and respond.

 

Changes to These Terms

We may update these terms from time to time. The terms in place when you submit an order apply to that order.

Any proposed material changes affecting an existing subscription will be communicated in advance, together with your options for cancellation.

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Governing Law

These terms are governed by English law. Consumers living elsewhere in the UK retain the protection of mandatory consumer laws applicable where they live.

You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of that jurisdiction.